Privacy Policy

At a glance

At The Blue Lotus Practice, we only collect the information we need to provide therapy and run our website. We never sell your data, and we keep it safe and confidential. This page explains in detail how we use and protect your information, and your rights under data protection law.

The Blue Lotus Practice is the data controller responsible for your personal information.

This Privacy Policy explains how we process and protect the information collected by The Blue Lotus Practice, and why we may need to collect certain personal data about you. By using our website, you agree to the practices described in this Policy.

We take your privacy seriously and are committed to maintaining the confidentiality and security of your personal data.

Personal Information We Collect

When you visit The Blue Lotus Practice website, we may automatically collect certain information about your device, including:

• Your web browser, IP address, and time zone

• Cookies installed on your device

• The individual pages you view, websites or search terms that referred you to our site, and details of how you interact with our website

We refer to this automatically collected information as “Device Information.”

In addition, you may choose to provide personal data to us directly, for example when filling in a form or registering. This may include:

• Name and surname

• Address

• Email and telephone number

• Payment information

• Other details relevant to our services

Why We Process Your Data

Our priority is to ensure the security of client information. We only process personal data that is necessary to deliver our services and maintain the website.

• Device Information is used to prevent misuse, identify technical issues, and generate anonymous statistical data about website usage.

• Personal Information you provide enables us to deliver services, respond to enquiries, and fulfil agreements with you (e.g., session bookings).

You can browse our website without providing personal data. However, certain features—such as booking sessions, receiving newsletters, or contacting us directly—require some personal details.

If you are unsure which details are required, you can contact us at therapy@thebluelotuspractice.com

Your Rights

If you are based in the UK or EU, under GDPR you have the following rights regarding your personal data:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights in relation to automated decision-making and profiling

To exercise these rights, please contact us using the details below.

Please note: your data may be processed outside of the UK/EU (including in Canada or the USA), but always with appropriate safeguards in place.

Links to Other Websites

Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies when you leave our website.

Use of Cliniko

At The Blue Lotus Practice, we use Cliniko, a secure, GDPR-compliant practice management system, to store your personal information, clinical notes, and appointment records. Cliniko acts as a data processor on our behalf, meaning they manage and protect your data but do not use it for their own purposes. All data is encrypted, stored securely, and only accessible to your therapist for the purposes of providing you with care.

Information Security

We store personal information on secure servers, protected against unauthorised access, use, or disclosure. We apply reasonable administrative, technical, and physical safeguards to protect data in our care.

Please note that no transmission over the internet or wireless network can be guaranteed to be 100% secure.

Legal Disclosure

We may disclose personal data if required to do so by law, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation

• Protect our rights or property

• Protect your safety or the safety of others

• Investigate fraud or misconduct

• Respond to lawful requests from authorities

Contact Information

If you would like further information about this Privacy Policy, or wish to exercise your rights in relation to your personal data, please contact us:

📧 therapy@thebluelotuspractice.com

For more information about how we process your data, please read our Cookie Policy