Accessibility Policy

At The Blue Lotus Practice, we are committed to making counselling as accessible as possible. We aim to provide a safe, inclusive, and supportive environment for all clients, whether sessions take place online or in person.

Online Sessions

• Therapy is primarily provided via secure online platforms, ensuring access for clients who cannot attend in person.

• Clients are encouraged to use the device and format that works best for them (laptop, tablet, or phone).

• We are happy to make reasonable adjustments, such as allowing breaks during sessions, adapting communication style, or using captions where available.

• If a client experiences technical difficulties, we will work together to reschedule or complete the session in a way that best supports their needs.

In-Person Sessions - by arrangement only

• In-person sessions are available by arrangement only, either through hired venues or home visits where suitable.

• If mobility support is required (e.g., wheelchair access), clients are encouraged to inform us in advance so appropriate arrangements can be made, or suitable alternatives offered.

• We aim to provide a safe environment free from barriers, discrimination, or harassment.

Affordability - by arrangement only

• We believe therapy should be accessible regardless of financial circumstances.

• We offer a limited number of concessionary rate slots, starting from £40 per session, for clients who are:

  • in receipt of certain benefits,

  • seniors (aged 70+), or

  • students in full-time education.

• These reduced-rate places are subject to availability and can be discussed during the initial assessment.

• All ongoing sessions, including concessionary rates, are charged weekly via securely stored card details in line with our payment policy.

General Commitment

• We treat all clients with dignity and respect, regardless of age, gender, race, religion, disability, sexual orientation, or background.

• We will make reasonable adjustments wherever possible to meet accessibility needs.

• If we are unable to meet a specific requirement, we will be transparent about this and explore alternative options collaboratively.

📌 If you have specific accessibility or financial needs, please let us know before your first session so we can discuss the available options and make the necessary arrangements to support you.